Your phones are the front door to your facility. Right now, that door closes at 5pm.
After-hours calls go to voicemail. Weekend calls stack up unanswered. Holiday calls disappear. Meanwhile, the patient who called at 11pm finds a competitor who answered. AI phone answering eliminates the gap between when patients need help and when your staff is available.
How It Works
1. Instant Answer
Every call answered in under 2 rings with a natural-sounding AI voice trained for behavioral health contexts.
2. Intent Detection
Within the first exchange, the AI identifies whether the caller is a patient, family member, referral source, or existing client.
3. Intelligent Routing
High-intent admission calls route live to your team. Routine calls are handled or logged. Crisis calls escalate immediately.
4. Full Transcript
Every call is transcribed and summarized in your CRM within seconds of the call ending.
What You Get
Zero missed calls during business hours or after
Natural conversation — callers cannot tell it's AI unless you disclose
Configurable routing rules by time, day, and caller intent
Full call transcripts in your CRM automatically
Crisis escalation built into every call flow
HIPAA-compliant call handling and storage