Missed Call Loss Calculator
See what unanswered calls are costing your facility each month and year. Adjust the inputs for your specific situation.
Your Facility Inputs
Your Results
Estimates based on industry averages. Actual results vary by facility, market, and call mix. No revenue guarantees implied. Admission value input is provided by you and is not a projection.
Understanding Your Missed Call Data
Why 27–60% missed? Industry benchmarks suggest treatment centers miss 27% of calls during business hours and over 60% after hours. This reflects staffing limitations, simultaneous call handling capacity, and after-hours coverage gaps.
Conversion rate context: Inbound callers who reach a human or empathetic AI convert at significantly higher rates than those who reach voicemail. The conversion rate you enter should reflect actual admissions from calls that were answered, not total call volume.
Admission value: Use your average net admission value — the revenue generated per admitted patient — adjusted for payer mix and program type.