27%
of calls missed during business hours
60%+
of after-hours calls go unanswered
<5 min
is the window to convert an inbound lead
The Problem
The average treatment center misses 27% of inbound calls during business hours. After hours, the number exceeds 60%. Each missed call represents a patient who called someone else. At the volume most facilities operate, that is multiple admissions per week going to competitors — not because of clinical quality, but because the phone was not answered.
How MedSprout AI Helps
24/7 Call Coverage
MedSprout AI answers every call in under 2 rings regardless of time, day, or staff availability.
Parallel Call Handling
No busy signals. The system handles unlimited simultaneous calls without degradation.
Instant Notification
When a high-intent caller connects, your admissions team is notified immediately for live handoff.
After-Hours Intake
After-hours callers complete intake automatically so staff have a warm lead ready first thing in the morning.